How to handle difficult clients on Upwork
In this video, we will discuss how you can handle difficult clients on Upwork. It mostly happens when a client says different things and wants to work differently, the client is cranky and difficult obviously you have to handle it you can’t lose because he will give negative feedback which spoils your profile.
Obviously, you have to remain good and remain a positive attitude and you have to give them an understanding in a professional order that sir it’s not written in the proposal I will request you to review your contract and if you say the same thing in a negative manner aggressively you can also charge reasonably if you behave appropriately. Some things which definitely help you to handle cranky clients.
- First, listen to your client when you listen to him, don’t take a decision immediately just say I will get back to you in a couple of hours. It’s okay because you have to figure out the solution. You have to talk in a manner that it seems that you did additional work with additional charges.
- In previous videos, I have told them that if there is little work then it’s ok but if he is drifting a lot from his initial contract then obviously you can’t do that work for free. You have to understand them a thing that this is not the discussion or this is not the matter which is mentioned in the project.
- Be professional while communicating, your attitude must be professional. Ask your client if these are the things that you have mentioned in the contract, you can sell clearly in the contract. The work is additional to what you think about this, this is the way to handle the client where you mention money there might be a possibility that he will get triggered.
- After this he will again come either he admits his mistake or said that you have to do this work. If he demands extra work then discuss it with them and said that I will recommend or request you to review to contract and come up with suggestions this will going to cost me time
After the response to the third point according to my experience, most client understands that he is dealing professionally. In the majority of cases, the cause of disputes is childish behavior. A reasonable behavior you should implement in the marketplace. Try to drive towards the solution. All within your rights when he says that yes this is not mentioned in the contract you can charge whatever you want based on per-hour price